CUSTOMER SERVICE
Return and Exchange Policy
If for any reason you are not satisfied with your purchase, Lost Galleon will accept return items (or exchanges if customer chooses) within 30 days of purchase. We accept returns for all jewelry items that are in the original received unworn condition. Items that have been resized, altered or damaged in any way are not eligible for return. Lost Galleon will refund the full original purchase price excluding the original customer shipping charges (if any).
Please email or call us 407-790-4176 before returning merchandise. The customer will assume the risk and expense of return shipments, including insurance. The return merchandise with all original packaging, including the gift box, certificate of authenticity and invoice must be included in the returned package. Once we have received your package, please allow up to 7-10 business days to confirm credit with your credit card processor. Please return merchandise together with the above requirements via USPS that is prepaid, insured and traceable to the following address:
Lost Galleon
PO BOX 948547
Maitland, FL 32794
USA
Payment Methods
All prices on our website are in US dollars. Lost Galleon accepts PayPal, Visa, MasterCard and American Express cards for online purchases. If you wish to purchase via check/money order, an order will be processed and shipped after receiving and verifying payment.
Gift Certificates
- The Lost Galleon Gift Certificate can be redeemed for merchandise online at www.lostgalleon.com
- No expiration date
- No additional fees
- Certificate cannot be redeemed or refunded for cash
- Restricted to use in the USA and Canada
Lost Galleon is not responsible for lost or stolen gift certificates.
Leather Necklaces
Our custom leather necklaces will not be sold separately without the purchase of a pendant.
Shipping
Lost Galleon ships via the United States Postal Service, Federal Express or UPS to all fifty US states, Puerto Rico and the US Virgin Islands. All shipments are sent fully insured.
The Lost Galleon Free Shipping in the USA special applies to all 50 States but does not include all US Territories. Free shipping is sent via USPS Priority Mail (est. 2 - 4 business days) and applies to all orders over $100.
All International orders will be shipped via USPS or Federal Express. International customs duties and taxes are the responsibility of the buyer.
Order Status
After your order has been processed, Lost Galleon will email your Shipping Carrier tracking number which you can use to check up to date information on your order status. Customers can also check their shipping and order status at any time by clicking on the
Order Status page on our website.
United States Postal Service:
https://www.usps.com/shipping/trackandconfirm.htm
Federal Express Tracking:
https://fedex.com/Tracking
UPS Tracking:
https://www.ups.com/us/en/Home.page
Sales Tax
We do not charge sales tax for items shipped to addresses outside the state of Florida. LostGalleon.com charges sales tax for purchases only within Florida. Tax rates are appropriate to each county.
POLICIES
Overview
The following rules and regulations apply to all parties visiting/using the LostGalleon.com website. By accessing this site, you agree to the following terms and conditions. Lost Galleon reserves the right to change or alter these conditions without prior notice.
Copyright & Trademark
LostGalleon.com website contents and all of its materials are protected by US copyright, trademark and other intellectual property rights. Any unlawful use of these materials is prohibited. The site use is solely for personal use, including online purchase of the products shown.
Personal Information
Lost Galleon uses your personal information to process your orders and provide the products requested by you. Lost Galleon does not rent, sell or disclose our customers' name, addresses, email addresses or other personal information unless required by law.
Cookies
We use cookies to ensure that we give you the best experience on our website including: keeping track of items in your shopping cart, providing analytics, preventing fraudulent activity and improving security.
Security
LostGalleon.com is committed to protecting your credit card and other restricted information. To ensure a safe shopping experience at LostGalleon.com, all transactions are secured by GeoTrust and Authorize.Net which provides our customers with the highest level of security. We are also a Certified Shopsite High Security Website.
Links
Occasionally, links to other related websites may be provided from this website for your use. Lost Galleon does not endorse any third party website or the services/products they offer. These links are provided for your convenience only and Lost Galleon is not responsible or liable for any third party website.
Disclaimer
Access to this site is provided on an "as needed" basis. You agree that use of this site is at your own risk and without warranty of any kind. Lost Galleon will not be responsible for any damages associated with the use of this website.
Jurisdiction
Any disputes regarding the use of this website shall be resolved according to the laws of Florida.
